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Hiver

AI Productivity Tools - Email Assistants

Date Listed: Sep 16, 2026

For a team managing shared inboxes at any real volume, Hiver does what those tools can’t. It routes conversations to the right person, tracks ownership, and maintains quality across every reply. Easiest setup among team-based email tools, most teams are running within minutes · AI Tasks route queries by intent, not keywords, so phrasing variations don’t break workflows

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Overview

For a team managing shared inboxes at any real volume, Hiver does what those tools can’t. It routes conversations to the right person, tracks ownership, and maintains quality across every reply. Easiest setup among team-based email tools, most teams are running within minutes · AI Tasks route queries by intent, not keywords, so phrasing variations don’t break workflows

Best for

Customer support teamsSales teams managing shared inboxesTeams needing omnichannel supportOrganizations seeking AI-assisted email management

Key strengths

  • • AI intent-based routing
  • • Omnichannel inbox
  • • AI Agents and Copilot
  • • Shared inbox and ticketing
  • • Automations and workflows

Pricing

Starting price

USD 25

Model

SUBSCRIPTION

Free plan / trial

No free plan · No trial

Plans start at $25/user/month (annual billing) for Growth, $55/user/month for Pro, and $85/user/month for Elite. Free trial available.

Features & integrations

Features

  • • AI intent-based routing
  • • Omnichannel inbox
  • • AI Agents and Copilot
  • • Shared inbox and ticketing
  • • Automations and workflows
  • • Shared inbox management
  • • AI intent-based task routing
  • • Conversation ownership tracking
  • • Omnichannel support (email, chat, Slack, voice, SMS)
  • • AI Agents for multi-step request resolution
  • • AI Copilot for drafting replies and issue investigation
  • • Automated workflows and routing
  • • Analytics and reporting
  • • Integrations with Slack, Jira, Asana, Shopify, CRMs

Integrations

SlackJiraAsanaShopifyCRMs

Platforms

Web

Developer / API

API availability: No

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Alternatives & tradeoffs

Pros

  • + Easy setup and onboarding
  • + AI-driven intent-based routing improves accuracy
  • + Supports multiple communication channels in one platform
  • + Powerful AI tools for automating complex workflows

Cons

  • − No permanent free plan
  • − Pricing may be high for small teams
  • − Limited phone and physical contact info publicly available