Refund and Cancellation Policy

1. Overview

Try.Tools provides Tool Owner subscription plans that allow verified owners to manage their tool information, access supported Try.Tools Score (TTS) features, and maintain their listings on the platform.

We aim to provide clear and transparent subscription, cancellation, downgrade, and refund conditions.

This policy applies to paid Try.Tools Tool Owner subscriptions.

2. Subscription Payments

Subscription fees are charged according to the billing cycle and price displayed during checkout.

Subscriptions may automatically renew unless cancelled before the applicable renewal date.

Payments are processed through supported payment providers, including PayPal.

3. 14-Day Refund Request Period

Customers may request a refund within 14 calendar days of the applicable subscription payment date, including a renewal payment.

To qualify under our voluntary refund policy:

• The refund request must be received within 14 calendar days of the payment.
• The request must identify the relevant subscription or transaction.
• The Tool Owner must request removal of the associated tool listing from Try.Tools.
• The refund is subject to verification and approval.

Approved requests under this voluntary policy will normally receive a full refund of the eligible subscription payment.

Requests made after the 14-day period are generally not eligible under this voluntary policy, except where required by applicable law or approved at Try.Tools' discretion.

4. Tool Listing Removal Requirement for Refunds

A refund under the voluntary 14-day policy requires removal of the associated tool listing from the Try.Tools directory.

When a refund is approved:

• The associated paid subscription will be terminated.
• The tool listing will be removed from the active public directory.
• Paid Tool Owner access for that subscription will end.
• Authorization to display paid-only TTS badges or widgets will end.
• Future recurring charges for the cancelled subscription will stop.

Removing a listing does not automatically guarantee approval of a refund.

5. Subscription Cancellation

Tool Owners may cancel their paid subscriptions at any time through supported account management features or by contacting [email protected].

Cancellation stops future recurring billing.

Unless immediate termination, a refund, or applicable law requires otherwise, paid subscription features will normally remain available until the end of the current billing period.

When the paid subscription ends, the associated tool will automatically be downgraded to the Free Tool Owner plan.

The existing tool listing will remain in the Try.Tools public directory, subject to the standard listing guidelines and Terms of Service.

After downgrade, features available only with a paid subscription will no longer be accessible. These may include:

• Paid TTS badge or widget authorization.
• TTS improvement guidance and recommendations.
• Supported SEO or metadata update services.
• Pro-level tool listing management support.
• Visitor or listing performance reports.
• Other features identified as paid features.

Cancellation without an eligible refund request does not automatically entitle the customer to a refund for unused subscription time, except where required by applicable law.

6. Free Tool Owner Plan After Cancellation

When a paid Tool Owner subscription ends through normal cancellation, the associated tool will automatically continue under the Free Tool Owner plan.

The Tool Owner does not need to submit the tool again through the Add Tool process.

Under the Free plan:

• The existing public tool listing may remain active.
• The Tool Owner may access available tool information and submit requests to correct inaccurate or outdated information.
• Correction requests and material changes may require supporting evidence, administrative review, or additional ownership verification.
• Try.Tools may approve, reject, or request further information regarding submitted corrections.
• Paid TTS badges or widgets are not available.
• Paid TTS improvement recommendations and guidance are not available.
• Pro listing-management support is not included.
• Paid SEO or metadata update services are not included.
• Paid visitor or performance reporting is not included.

Where ownership has already been successfully verified, Try.Tools may continue displaying the applicable Owner Verified indication on the public tool listing, subject to its verification policies.

The Free plan does not guarantee any particular ranking, visibility, TTS score, placement, or continued eligibility for listing.

All listings remain subject to Try.Tools' applicable listing guidelines and Terms of Service.

7. How to Request a Refund

To request a refund, email [email protected].

Please include:

1. Registered account email address.
2. Tool name and listing URL.
3. Subscription payment date or transaction reference.
4. Reason for the refund request.
5. Confirmation that you request removal of the associated tool listing.

Suggested subject: Refund Request — Try.Tools Subscription

Try.Tools will review the request and may contact you for additional information.

8. Refund Processing

Approved refunds will ordinarily be issued through the original payment method.

Processing times may vary depending on PayPal, the card issuer, the customer's bank, and other payment processing circumstances.

Try.Tools is not responsible for processing delays caused solely by independent payment providers, to the extent permitted by applicable law.

9. Refunds for Billing Errors

If you believe you were charged incorrectly, charged more than once, or billed after an effective cancellation, contact [email protected].

Verified billing errors will be corrected as appropriate.

Refunds arising from billing errors, unauthorized transactions, or mandatory legal rights are not conditional on the voluntary 14-day refund eligibility requirements.

10. Payment Disputes

Customers are encouraged to contact Try.Tools support to resolve billing concerns.

Nothing in this policy limits a customer's rights to seek assistance through PayPal, their payment provider, or applicable consumer protection mechanisms.

11. Changes to This Policy

Try.Tools may update this policy to reflect service, operational, or legal changes.

Changes affecting existing subscriptions will be communicated and applied in accordance with applicable law.

12. Applicable Consumer Rights

This policy provides Try.Tools' voluntary refund and cancellation arrangements.

Nothing in this policy limits or excludes mandatory cancellation, refund, or other consumer rights provided under applicable law.

Where applicable law provides greater protection, those legal requirements take precedence.

13. Contact

For subscription cancellation, refunds, or payment assistance:

Try.Tools Billing Support
Email: [email protected]
Website: https://try.tools

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